Privacy statement of Realo

In offering and through your use of our services, products and information (collectively referred to as the "Products") through our website, application or any other platform (collectively referred to as the "Platform"), Realo NV (hereinafter "we", "us", "our") will process certain personal data about you as a visitor or user of the Platform (hereinafter "you(r)") as so-called "data controller".

We take your privacy very seriously and want to inform you in the most transparent way possible about our processing activities and your rights in this respect. With this in mind, you will first find a brief summary of these processing operations below, supplemented by more extensive information. In case of further questions, please do not hesitate to contact us.

We willen je er voorafgaand ook op wijzen dat de manier waarop we informatie verzamelen en verwerken over vastgoed en waarover we via het Platform rapporteren, terug te vinden is in ons apart Informatiedocument gegevensverzameling. We verwijzen je graag naar deze aparte verklaring voor meer duiding daaromtrent.

Om deze Privacyverklaring zo overzichtelijk mogelijk te maken, is deze als volgt gestructureerd:

  • Part A: Our Privacy Statement in brief
  • Part B: Contact details and information about this Privacy Statement
  • Part C: What data do we process from our visitors and users, on what legal basis and for what purposes?
  • Part D: How do we share your data?
  • Part E: Protection, integrity and retention of your personal data
  • Part F: Your rights and obligations
  • Part G: Do you have any questions?

Part A: Our Privacy Statement in brief

Realo processes different categories of personal data depending on whether you are a visitor (professional or otherwise) or a user of our Platform, and depending on the actions you take. As a visitor, we collect your data when you communicate it to us, place an order or for limited purposes in the interest of the Platform (e.g. for statistical purposes or to improve our services). As a user, we collect additional information to perform our agreement and to provide you with our additional services as Platform.

Data we collect is processed primarily to provide you with our Platform services and to improve our Platform. We do not use your data for purposes you cannot reasonably expect, we do not resell it, etc.

In principle, we do not share your data with third parties, unless we are obliged to do so or to a limited extent with our service providers who provide the necessary guarantees. We also share your data when requested by you or when it results from an agreement between us. We do not sell any data to third parties.

Privacy legislation grants an individual, within certain conditions, all kinds of rights (right to access, right to erasure, right to restriction, etc.). We want to facilitate the exercise of your rights and you can easily contact us to this end. We will promptly follow up on your questions and have provided a central point of contact for all privacy questions.

Part B: Contact details and information about this Privacy Statement

1. Information about us

1.1 The Platform is operated by Realo NV with registered office at Poel 16, 9000 Ghent, Belgium, RPR Ghent and with company / VAT number (BE) 0543.772.595.

1.2 Any questions or comments can be sent by post to this address or by e-mail to privacy@realo.be. All questions regarding privacy or your personal data will be directed to our central contact point. We will do our utmost to answer you within the shortest possible time.

2. Information about this Privacy Statement

2.1 This Privacy Statement informs you how we collect and process your personal data when you visit and further use our Platform as a registered or unregistered user. In doing so, we attach the utmost importance to your privacy and the protection of your personal data. In doing so, our company, acting as a so-called "data controller", will respect Belgian law (in particular the Law of 30 July 2018 on the processing of personal data), as well as the European General Data Protection Regulation 2016/679 of 27 April 2016 (also known as the GDPR Regulation).

2.2 The present Privacy Statement should be read together with our Terms of Use (which tell you under what conditions you can access our Platform and our Products) and our Cookie Statement (which tells you in what way we use cookies on the Platform and for what purposes). The Terms of Use, Privacy Statement and Cookie Statement form a binding agreement between you and our company, and are collectively referred to as the "Terms".

2.3 The Terms apply during your visit to and your use of the Platform.

2.4 Please read the Terms carefully and make sure you understand them before using the Platform or our Products. The Terms contain important clauses. In the event you do not understand or agree with the Terms, we ask you to refrain from further accessing or using our Platform and/or our Products, and if necessary to contact us using the contact details above.

2.5 By using the Platform and/or our Products, you confirm that you have read and understood the Terms. In some cases, you will also be asked to explicitly accept the Terms. In doing so, you expressly agree that ticking a box counts as your informed, specific, free and complete consent such as a signature to agree to contractual documents.

2.6 In any case, we recommend that you keep a copy of this Privacy Statement for your records.

2.7 We may update this Privacy Statement from time to time. Your use of the Platform will always be subject to the latest version of the Privacy Statement. We therefore recommend that you regularly check the Privacy Statement. You will always find the latest revision date at the bottom of the document.

Part C: What data do we process from our visitors and users, on what legal basis and for what purposes?

3. What data do we collect from our visitors and users and for what purposes are these data used?

When visiting and using our Platform, different types of information are collected and used for various purposes. Below you will find an overview of the purposes for which we process data, which data we process in each case and the legal basis on which we process this data.

As you will see, we process data every time you visit and use our Platform (and thus regardless of whether you are registered or not). In addition, we also process data when you register and when you use the Platform as a professional. Of course, the relevant information is only processed insofar as you fall within one or the other category, and also only when you use certain functions as described below.

3.1 Data we (may) process when you visit the Platform, whether or not you are registered

(a) Browsing the Platform, searching and consulting information

(i) Purpose and legal basis:Naturally, we need to process your data to give effect to the actions you wish to take on our Platform and to allow you to use our Platform in accordance with the Terms, which constitutes a contract between us. The legal basis therefore constitutes the performance of the contract between us.

In addition, when you visit our Platform, we also collect general and statistical data regarding the use of our Products and the Platform. The purpose of collecting this data is to detect errors, defects and bugs in our Products, as well as to optimise the use of our Platform and our Products and to generate aggregated and statistical data about them. We may also use this data to improve communication with our visitors and users. To the extent this information is collected through the use of cookie and other tracking technologies, we refer again to our Cookie Statement. The legal basis for this processing is the legitimate interest of our business, as we believe (and also take all measures to this end) that the impact on your privacy is very limited.

In addition, we may log certain activities of our visitors and users for evidentiary purposes and to detect and resolve any problems that may arise, in accordance with what is described in the Terms of Use.

(ii) What data do we process in this context:As far as the performance of the agreement is concerned, data relating to the use of the Platform, such as search data.

For statistical purposes, we process your IP address and browser data, date, time and duration of your visit, pages visited and web page from which you access the Platform.

(b) Contacting RealoPurpose and legal basis:

(i) Purpose and legal basis:At various instances on the Platform, you can contact or engage with Realo.

In doing so, we will ask you to provide certain information so that we can contact you appropriately. We process your information to follow up on your request and to possibly follow up on the information you provided us with. When contacting us, you will usually also provide us with certain information yourself, which may also contain personal data. Contact is always on your initiative and is never obligatory. The legal basis is therefore your consent to process the data.

Where indicated, we may also use your submitted data to provide you with information about our products and services (e.g. newsletter subscription, when you wish to receive information from us as a user of Realo, etc.). We then consider you as our customer/user, but please note that you can unsubscribe from receiving this kind of information at any time. Incidentally, if you have an account, you can also manage all messages yourself on your personal page.

(ii) What data do we process in this context:Name, e-mail, phone number (when provided) and other data you provide yourself.

(c) Contacting a third party

(i) Purpose and legal basis:Via certain functionalities (e.g. contact a real estate agency) we allow you to contact a third party. In doing so, we will ask you to provide certain information so that we can put you in touch with this third party in an appropriate way. We will also pass on this information to the third party in question. Contact is always made on your initiative and is never obligatory. The legal basis is therefore your consent to process the data.

(ii) What data do we process in this context:Name, e-mail, telephone number (when provided), reason for contact and other data you provide yourself.

(d) Leaving a review

(i) Purpose and legal basis:The Platform allows you to rate real estate agents. This information is shared with visitors and users of the Platform. This information may contain personal data. Such a review is always done on your initiative and is never mandatory. The legal basis is therefore your consent to process the data.

(ii) What data do we process in this context:The data you provide yourself.

(e) Place an add

(i) Purpose and legal basis:The Platform allows you to offer properties for sale or rent on the market. Information about a property may in some cases qualify as personal data. We will ask you for your contact details and various information about the property when you place an advert. This information, unless otherwise indicated on the Platform, will be published for all visitors and users of the Platform. In this way, we are fulfilling our agreement to place an add. Not all information is mandatory, but a minimum of information must be provided in order for us to post the advert. We also use this information to create your account, so we can post your add and give you the necessary follow-up information. The legal basis is your consent to process the data.

Furthermore, we also use this information for our Realo products and services, where relevant (e.g. the property information). The legal basis for this processing is the legitimate interest of our business, as we believe (and also take all measures to this end) that the impact on your privacy is very limited.

(ii) What data do we process in this context:E-mail, name and telephone number. In addition, various data about the property to be placed. In doing so, it is not obligatory to fill in all the requested items.

(f) Expressing interest in a property

(i) Purpose and legal basis:Through the Platform, you can let a seller / owner know that you are interested in a property. In doing so, your contact details and message will be passed on to the third party concerned. Expressing your interest is of course always done on your initiative and is never mandatory. The legal basis is therefore your consent to process the data.

(ii) What data do we process in this context:Email, name and phone number.

(g) Reporting a problem

(i) Purpose and legal basis:The Platform allows you to report problems to our company. You can then fill in certain data, which may contain personal data, and send it to us for further handling of the problem. This is always done on your initiative and is never mandatory. The legal basis is therefore your consent to process the data.

(ii) What data do we process in this context:The data you provide when reporting the problem.

(h) Ordering an estimate

(i) Purpose and legal basis:Through the Platform, you can purchase a paying estimation of your chosen property, or order an existing estimation report. To carry out a new estimate as accurately as possible, we ask for various data that we take into account in the estimate. In doing so, you specify what you want and are able to do; the more information we have, the more accurate the estimate will be. The purchase of an estimate involves a binding agreement between us, and the processing is therefore done in performance of that agreement.

Furthermore, we also use this information for our Realo products and services, where possible and relevant (e.g. the information regarding the property). The legal basis for this processing is the legitimate interest of our business, as we believe (and also take all measures to this end) that the impact on your privacy is very limited.

(ii) What data do we process in this context:With a new estimate, we process location data of the property in question, type of property, legal title on the property, deadline to sell and further details about the property. Of course, we also ask for your contact details to be able to send you the estimation (email, name and phone number) and payment details to complete the purchase. You can order an existing property by paying SMS.

(i) Complementary actions

(i) Purpose and legal basis:You may also be asked to process certain data in the context of organising additional promotional activities (e.g. a survey, a game, etc.), which you decide whether you wish to participate in. This is never compulsory.

(ii) What data do we process in this context:The data hereby requested depending on the nature of the action, such as identification or contact details and possibly the content of any communication to our company.

3.2 Data we process when you register on the Platform

When you register on the Platform, we process (potentially) additional personal data, as explained below. Please note that the following applies in addition to what is described under 3.1 above.

(a) Processing data to register

(i) Purpose and legal basis:With a registration, you become a member of our community and create a personal account, in accordance with the Terms of Use. We process your data to allow you to create the account and then enjoy the additional functionalities such membership offers – of course, in this sense we process all actions you undertake on the Platform as a registered member of our Platform. As a registered member, you enter into an agreement with us, and the processing of your data is done in execution of that agreement. You are only required to provide this information as indicated; without the minimum required information, you cannot create an account.

(ii) What data do we process in this context:Upon registration, we ask you to provide an email address and a password. If you are a real estate professional, we ask for additional data (see also below).

(b) Profile information

(i) Purpose and legal basis:Once you have registered, you have the option of completing your profile information. The data you provide will be processed to allow you to add additional information to your profile and make it public. You are not obliged to do so. Processing is therefore based on your consent. You can manage your profile settings at any time via your personal account.

(ii) What data do we process in this context:Name, phone number, city, short biography and photo.

Notifications and alerts

(i) Purpose and legal basis:Given the nature of the service, most of our users find it necessary to be informed quickly of certain (new) information by us. We may therefore use your data for the purpose of sending you notifications, such in relation to saved properties, properties that meet your search criteria, updates on estimations made and news about properties and our company. These notifications are not obligatory and you can always change the relevant settings in your account. The use of your personal data for these purposes is therefore based on your consent.

You can therefore also voluntarily subscribe to our newsletter. You can unsubscribe to this at any time. This can also be done on simple request by email or at the bottom of each mailing via the "opt out" option. Again, we do not oblige anyone to subscribe to our newsletter, but if you do so, we will process your personal data to follow this up and keep you in our user file.

(ii) What data do we process in this context:Specified email address and account details.

(d) Processing of data when using functionalities

(i) Purpose and legal basis:A registration offers you as a user various options that non-registered users do not have. For example, you have an overview of publications in preparation and active publications, your estimates, saved searches, being kept informed, saved properties, your history on our Platform, liking properties, an inbox where you can check messages, etc. We offer these features to you as a result of your agreement with us, and the processing of your data when you use those features is therefore done in performance of that agreement. After all, without such processing, we cannot offer those functionalities.

(ii) What data do we process in this context:When using the functionalities associated with your registration, we process the data relevant to those functionalities. For example, for your overviews, the data relevant to that overview; for saved properties, the properties you have visited; your e-mail address when receiving notifications, etc.

(e) Ordering paying products

(i) Purpose and legal basis:As a registered member, you also have access to (one-off or subscription) Products which you cannot order without registration, e.g. our Realo Explorer. The purchase of these Products involves a binding agreement between us, and the processing of the data we receive from you is therefore done in performance of that agreement.

In this case, we use your data to complete your purchase and/or start and follow up your subscription, to enable invoicing and to follow up on you as a customer and perform customer management. We therefore need this data to complete, execute and follow up the order.

Furthermore, we also use specified information (if any) for our Realo products and services, where possible and relevant (e.g. the property information). The legal basis for this processing is the legitimate interest of our business, as we believe (and also take all measures to this end) that the impact on your privacy is very limited.

(ii) What data do we process in this context:Your login and payment details to complete the purchase.

(f) Complementary actions

(i) Purpose and legal basis:You may also be asked for consent to process certain data in the context of organising additional promotional activities (e.g. a questionnaire, survey, game, etc.), which of course you decide whether you wish to participate in.

(ii) What data do we process in this context:The data hereby requested depending on the nature of the action, such as identification or contact details and possibly the content of any communication to our company.

3.3 Data we process from real estate professionals

For real estate professionals, we also offer a number of additional modules through the Platform. These may involve the processing of personal data to some extent, as explained below. Please note that the following applies in addition to what is described under 3.1 and 3.2 above.

(a) Contact with Realo

(i) Purpose and legal basis:As we offer tailor-made solutions for professionals, it may be appropriate to have personal contact with each other. We therefore invite you at various instances on the Platform to contact us or book an appointment. Of course, you always do this on your own initiative, without being obliged to do so. Data is therefore always processed on the basis of your consent.

(ii) What data do we process in this context:Name, email, phone number, data related to your business and the message you communicate to us.

(b) Register as a professional

(i) Purpose and legal basis:In case of registration, you may also indicate that you are acting as a real estate professional. We process your data to allow you to create the (professional) account and then enjoy the additional functionalities offered by such membership. As a registered member, you enter into an agreement with us, and the processing of your data is therefore done in performance of that agreement.

(ii) What data do we process in this context:Email, password, phone number, name and identification of your agency.

(c) Ordering paying products as a professional

(i) Purpose and legal basis:As a professional, you can also order certain products intended for professionals only. When making such purchases, we process data in order to execute the purchase. The purchase of these products involves a binding contract between us, and the processing of data is therefore carried out in performance of that contract.

Furthermore, we also use the information provided by the professional (where relevant, e.g. if it is information about properties) for our Realo products and services, where possible and relevant. The legal basis for this processing is our legitimate interest of our business, as we believe (and also take all measures to this end) that the impact on your privacy is very limited.

(ii) What data do we process in this context:Information about your agency, billing details and address, contact information (such as name, email address, phone number and a password).

3.4 Processing data on properties shared through the Platform

(a) Communicating data on properties

(i) Purpose and legal basis:Through various instances on the Platform (e.g. contact form, property for sale, etc.), you can provide information about a property (such as nature, features, structure, conditions, price information, etc.). We use this data to fulfil your request/order. You are never obliged to do so, so either these data are processed on the basis of the performance of a contract (in the case of an order) or on the basis of your consent (to satisfy your request).

We also include data on properties in our mathematical models to collect, further analyse and make available real estate information. This only results in general (statistical) data that cannot be traced back to an individual case. The impact on your privacy is therefore very limited. This processing is therefore done on the basis of our legitimate interests as a company.

(ii) What data do we process in this context:Information about your agency, billing details and address, contact information (such as name, e-mail address, phone number and a password).

Part D: How do we share your data?

4. What data do we share with third parties?

We wish to protect your privacy as much as possible. In that context, we wish to limit the sharing of your data with third parties to a minimum as explained below.

Below we distinguish between the sharing of data with third parties that we may do in all cases (see 4.1), and those that only apply in specific cases (see 4.2).

4.1 General forms of data sharing with third parties

(a) Within our company, there are contractual arrangements that stipulate that access to personal data is limited to those persons who need to access it because of their function. Moreover, we have internal guidelines within our company that cover data security and confidentiality, including your personal data.

(b) In addition, as a general rule, we never pass on the personal data obtained to third parties other than for the performance of the agreement (e.g. to our payment service provider when you take out a paying subscription) and as stipulated as follows:

(i) With competent authorities authorised to request that information or to whom we are required to disclose information, or when required by law or as a result of legal proceedings or litigation;

(ii) In addition, we may disclose your data if we determine that it is reasonably necessary to enforce the Terms or to protect our business or other visitors and/or users;

(iii) We may share your data with third-party service providers who act as "processors" on behalf of our company, e.g. a cloud service provider to provide our Platform, the provider of a customer management package, etc. - in this case, we as a company will always ensure that we obtain the necessary (contractual) guarantees that the service provider in question has taken appropriate privacy measures (including any transfer of data to countries outside the European Economic Area);

(iv) At your request, for example when you use products or services that require us to share data with third parties or where you have signed up to receive newsletters from companies our corporate group operates;

(v) With companies within our corporate group, when necessary for the performance of the agreement (e.g. customer management) or to fulfil your specific request;

(vi) In addition, you agree that we may transfer or share personal data at any time in the event of a reorganisation and/or restructuring of our business (e.g. in the event of a takeover, split-off, merger, demerger, investment, etc.). We do not need the consent of our visitors and users for this but will inform them. In this case, we will also make sure that the acquirer or partner implements appropriate privacy measures to protect your rights as much as possible.

(c) We do not generally intend to transfer personal data to other third persons nor to transfer personal data to countries outside the European Economic Area; should this happen, reference should be made to clause 4.1(b)(iii) above and we will take care to adopt appropriate and suitable safeguards. In this case, you can always obtain a copy of those safeguards; this can be done simply by writing to us using the contact details listed under section 1 above or by emailing us at privacy@realo.be.

(d) The Platform provides various links to third-party websites or platforms (e.g. social media platforms, third-party and government websites, links to press articles, etc.). Please note that when you click on these links, the terms and conditions, privacy and other contractual provisions of those third parties will apply. In any event, we recommend that you read these thoroughly. We take no responsibility in this regard and you enter/use these websites and/or platforms at your own risk.

4.2 Specific cases where we share data with third parties

(a) The Platform offers functionalities where you request us to share data with third parties. For example, the function to contact an estate agent. Naturally, in this case we will have to pass on your data to the relevant third party.

(b) Through your account, you can also make certain data public, but you are never obliged to do so. Please note that the data you share and make public will also be visible to other users of the Platform.

Part E: Protection, integrity and retention of your personal data

Protection of personal data

5.1 We take the security of your personal data very seriously. We secure your personal data during transmission and at rest. If your personal data is held on company premises, we use computer systems with restricted access in locations with physical security measures.

5.2 Within Realo, we have developed a privacy package that is binding for our employees. In doing so, we place a strong emphasis on the protection of personal data.

5.3 Please also pay attention to the protection of your data yourself. If you post messages or information on our Platform, any personal data and content you share will be visible (in whole or in part) to other visitors and users and may be read, collected or used by them. You are solely responsible for the personal data you choose to share or display in such cases and you warrant that you have obtained all rights to do so. So please exercise caution when using these features.

6. Integrity of personal data

6.1 We make it easy for you, the user, to keep your personal data correct, complete and up to date. Simply update your details in your account.

6.2 If you want to change your data, you can also contact us at any time (see also point 1 of this Privacy Statement).

7. Retention period of personal data

7.1 We will retain your personal data for the period necessary to fulfil the purposes described in this Privacy Statement, unless a longer retention period is required or permitted by law:

(a) Data necessary for the performance of the agreement concluded between us are kept for as long as this agreement is in force. Upon expiry of the agreement, we keep such data for the statutory limitation period for (contractual) claims in order to keep our information up to date.

(b) Data for which you have given your own consent as well as data processed on the grounds of the legitimate interests of our company will be deleted periodically, taking into account the concrete circumstances and the applicable limitation periods.

Part F: Your rights and obligations

8. Rights attributed to you

8.1 Privacy laws stipulate a number of legal rights that you as an individual can exercise, under certain circumstances and conditions.

More specifically, these are the rights described below, which are further detailed in the relevant article of the European General Data Protection Regulation 2016/679 of 27 April 2016, also known as the "GDPR Regulation", which you can access if you wish here: https://eur-lex.europa.eu/legal-content/NL/TXT/?uri=CELEX%3A32016R0679&qid=1654257390857 .

(a) recht op inzage: as a data subject, you have the right to obtain from us a confirmation as to whether or not personal data relating to you are being processed and, if so, to obtain access to that personal data and to accompanying information such as the purposes of processing, the categories of personal data concerned, the recipients or categories of recipients of the personal data, the period for which the personal data are envisaged to be stored, your rights, any available information on the source of the data, and the existence of automated decision-making and useful information on the underlying logic, as well as the significance and expected consequences of such processing for the data subject. This right is further described in Article 15 of the GDPR Regulation;

(b) recht op rectificatie: as a data subject, you have the right to obtain from the controller (i.e. us) the rectification without undue delay of personal data relating to you which are inaccurate. Subject to the purposes of the processing, as a data subject you have the right to obtain completeness of incomplete personal data, including by providing a supplementary statement. This right is described in Article 16 of the GDPR Regulation;

(c) recht op gegevenswissing (“recht op vergetelheid”): as a data subject, you have the right to obtain from the controller (i.e. us) the erasure of personal data concerning you, and we are obliged to erase personal data when, inter alia, the personal data are no longer necessary for the purposes, you withdraw your consent, you object to the processing under certain circumstances, the personal data have been processed unlawfully, etc. However, this right is subject to restrictions although we will always act in line with the law. If you exercise this right, we do have the right to keep a record of the details of the exercise of this right within the framework of our duty of responsibility as a data controller (in particular, we keep a record of who asked us to undertake which action). This right is further described in Article 17 of the GDPR Regulation.

Note that you as a user can also delete your account at any time and erase all data on it.

(d) beperking van de verwerking: as a data subject, you have the right, within the limits of the law, to obtain from the controller (i.e. us) the restriction of processing if one of the following applies: (a) the accuracy of the personal data is contested by you, for a period of time that enables us to verify the accuracy of the personal data, (b) the processing is unlawful and you oppose the erasure of the personal data and request instead the restriction of its use, (c) we no longer need the personal data for the processing purposes, but you need them for the establishment, exercise or defence of legal claims, (d) you have objected to the processing, pending the answer to the question whether the legitimate grounds of the controller outweigh those of the data subject. This right is further described in Article 18 of the GDPR Regulation;

(e) recht van bezwaar: as a data subject, you have the right to object at any time to the processing of personal data concerning you on the basis of processing based on our legitimate interests due to reasons relating to your specific situation. This right can be exercised under the conditions laid down by law. If your personal data are processed for the purpose of direct marketing, you have the right to object to the processing of personal data concerning you for such marketing at any time. This right is further described in Article 21 of the GDPR Regulation;

(f) recht op overdraagbaarheid van gegevens: as a data subject, you have the right to obtain the personal data relating to you, which you have provided to us as a controller, in a structured, commonly used and machine-readable format, and you have the right to transmit those data to another controller, without hindrance from the controller to whom the personal data have been provided, and under the conditions provided for by law (the processing is based on consent or on a contract, and the processing is carried out through automated processes). This right is further described in Article 20 of the GDPR Regulation;

8.2 Our company and its employees take all privacy enquiries seriously and will address them promptly. In order to streamline this process, we ask you to email us at privacy@realo.be if you wish to exercise your rights. You may also contact us by any other means. We do reserve the right to verify the identity of the requester, as we obviously need to protect the privacy of third parties too!

8.3 You can of course consult and change your details yourself at any time by logging into your account on the Platform.

8.4 In certain cases, we may refuse requests or first investigate further and/or request the necessary additional information, e.g. if requests are very unclear or suspicious, compromise the privacy of others, are extremely impractical, etc. In doing so, we always act in line with applicable legislation.

8.5 It is important to note that for those cases where we process your personal data on the basis of your consent (see those cases under section 3 above), you have the right to withdraw the consent at any time, but without prejudice to the lawfulness of the processing based on the consent before withdrawal.

9. What if you still want to make a complaint?

9.1 If you have complaints or questions, we naturally always prefer to try to reach an amicable solution first. We will do our utmost to do so.

Either way, you have the right to complain to a supervisory authority at any time. In Belgium, this is the Data Protection Authority (see www.gegevensbeschermingsautoriteit.be; address: Drukpersstraat 35, 1000 Brussels; Phone: +32 (0)2 274 48 00; E: contact@apd-gba.be).

10. Your obligations

10.1 The data you provide must be accurate and complete. When you submit information via our Platform, you must also have the right to make this information publicly available.

10.2 If the provisions of article 10.1 are not complied with, we reserve the right to suspend our services or take any other measures we deem appropriate. In addition, you expressly confirm that you have obtained all necessary rights and consents to provide us with the information that you transmit to us, and you indemnify us for any damage resulting from non-compliance with this obligation.

Part G: Do you have any questions?

11. Do you have any further questions?

Tell us:

(a) By post to Realo NV, Poel 16, 9000 Ghent

By e-mail to privacy@realo.be

(c) Via the various contact options on our Platform

© Realo NV - Last modified February 2024